Privacy Policy

Information from your visit

When you browse, your device sends technical information needed to deliver the website, such as your IP address, browser details and the pages or files requested. Website server logs may also record the time of a request and the page that referred you.

We use technical information to provide the website, investigate faults and protect it against misuse. Our lawful basis for this is our legitimate interest in running a reliable, secure public website.

The ROI calculator processes the figures you enter in your browser. The calculator does not send those figures to StreetHello.

Cookies and your choices

Cookies are small files stored on your device. Similar technologies can also store or access information on it.

Necessary cookies support essential website functions, such as security or remembering a cookie choice. Where they are strictly necessary to provide a function you request, they do not require consent.

Optional cookies can help measure website use or support advertising. StreetHello will ask for your consent before using optional cookies or similar technologies. Any associated use of personal information will also rely on your consent.

Before optional cookies are used, you will be given information about their purposes, providers and duration, together with controls to accept, reject or choose by purpose. They will remain off unless you opt in. Continuing to browse does not give consent, and refusing optional cookies will not prevent access to the public website.

Where you have opted in, the cookie controls will let you change your choice or withdraw consent at any time, as easily as you gave it. Withdrawal stops future use based on that consent; it does not affect the lawfulness of earlier processing.

You can also use your browser settings to delete or block cookies. Blocking necessary cookies may affect website functions. Browser settings are an additional control, rather than a substitute for our request for consent.

Sharing and keeping information

Providers that host and maintain the website may handle technical information to deliver those functions. Information may also be disclosed where the law requires it. Before optional tools share information with other providers, their details will be explained when we ask for consent.

We keep website technical information only for as long as needed to operate the website and investigate faults or security incidents. The relevant period depends on the purpose of the record, whether an incident remains unresolved and any legal obligation to preserve it. We then delete or anonymise it.

If website personal information is transferred outside the UK, the transfer must meet UK data protection requirements, including appropriate safeguards where required.

Your rights and how to contact us

Depending on the circumstances, you can ask to access or correct your personal information, have it deleted, restrict its use or receive a portable copy. You can object to processing based on legitimate interests and withdraw consent where we rely on it. These rights are subject to the conditions in data protection law.

For questions about this policy, a rights request or a privacy complaint, email hello@streethello.com. Please explain your request and include only the information needed to help us handle it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Changes to this policy

We will update this page when the way the public website uses personal information changes. The date above shows when it was last updated.